University of Pennsylvania ASSOCIATE DIRECTOR OF OPERATIONS in Philadelphia, Pennsylvania

ASSOCIATE DIRECTOR OF OPERATIONS Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button.

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Posting Details

Posting Details

Reference Number 32-29366


School Name Graduate School of Education

Org Education

Posted to the Web 07/12/2018

Posted Job/Salary Grade 027

Employment Type Exempt

Hours N/A

Position Type

Position Schedule tbd

Months 12

Position Length Ongoing

Position End Date

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

School/Center Overview

At Penn GSE, staff, students, and faculty enjoy an Ivy League environment that supports both practical knowledge building and high-quality research. The community in this top-ranked school is united in its efforts to create positive change through education in our region, country, and world.


This is a critical role in the Office of Admissions that will oversee the entire application process for 30+ degree and non-degree programs at the Graduate School of Education. This includes being the point of contact for everything related to our application system, backend and frontend, so comfort with technical systems are critical to the success of this role. This role will supervise two (2) staff members and a group of work study students with a mission to process and complete applications for faculty review in a timely manner and resolve admissions inquiries. The incumbent will have or will develop technical expertise in our application system and be the point of contact for the school. This role also includes event support and recruitment responsibilities.


Bachelor’s degree is required and 3-5 years of experience or equivalent combination of education and experience. A Master’s degree is preferred as the incumbent would then have personal, not just professional, experience with the graduate enrollment process to lend credibility to recruitment efforts to prospective adult graduate students. Previous Admissions experience is necessary, with a preference for candidates familiar with Penn systems or general admission application systems. Must be a candidate that show initiative, can operate interpedently and in a team environment, ability to multitask and advance multiple high-priority projects simultaneously, and has experience in a high-volume office. Applicants must be comfortable with data, have strong writing abilities, keen attention to detail, and experience in managing a process from start to finish. Previous staff management experience is a plus. Programming will occur in the evening and/or during the weekend. Expectation of responsiveness outside traditional work hours.

Affirmative Action Statement

Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements

Quick Link

Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

  • How did you hear about this employment opportunity?

  • Jobs@Penn

  • Contacted by a Penn Recruiter

  • Referred by a Penn Employee

  • Referred by a friend or family member

  • Higher Education Recruitment Consortium (HERC)

  • Inside Higher Ed


  • Other Internet Advertisement

  • Linkedin

  • Twitter

  • Other Social Media Site

  • Professional Affiliation/Trade Website

  • Diversity Association/Publication Website

  • Heard about it at a conference or career fair

  • Apple One

  • Recruitment and/or staffing agency

  • What is your highest level of education completed?

  • Less than high school education

  • High School Diploma or GED

  • Vocational or Technical School

  • Associate's Degree or Two Year College

  • Bachelor's Degree

  • Master's Degree

  • PHD/MD/JD or equivalent doctoral degree

  • How many years of experience do you have related to this position?

  • 0 to 1 Year

  • 1 to 2 Years

  • 2 to 3 Years

  • 3 to 5 Years

  • 5 to 7 Years

  • 7 to 10 Years

  • Over 10 Years

Applicant Documents

Required Documents

  • Resume

Optional Documents

  • Cover Letter