University of Pennsylvania CUSTOMER EXPERIENCE LEAD in Philadelphia, Pennsylvania
CUSTOMER EXPERIENCE LEAD Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button.
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Reference Number 07-29160
Posted Job Title CUSTOMER EXPERIENCE LEAD
School Name Wharton School
Org Wharton Research Data Services
Posted to the Web 06/29/2018
Posted Job/Salary Grade 027
Employment Type Exempt
Position Type Full Time
Position Schedule 9-5pm
Position Length Ongoing
Position End Date
The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.
Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.
The World’s First Business SchoolJOSEPH WHARTON, FOUNDERIn 1881, American entrepreneur and industrialist Joseph Wharton established the world’s first collegiate school of business at the University of Pennsylvania.Wharton’s pioneering vision was to produce graduates who would become ‘pillars of the state, whether in private or in public life.’ The Wharton School maintains a long tradition of educating visionary business leaders in academia, business, government, and not-for-profit organizations.Today, Wharton has expanded the scope of this vision to become the most comprehensive source of business knowledge in the world – with over 225 faculty members, 95,000 alumni, 5,000 students across 10 academic departments, 20 research centers, and more than 9,000 executive education participants annually. https://www.wharton.upenn.edu/
The WRDS Customer Experience team seeks to fill its Customer Experience Lead position. This position focuses on strengthening and expanding WRDS’s existing customer experience strategies. This position includes the following responsibilities:* Develop and implement an ongoing customer experience strategy.* Serve as lead facilitator and liason for new and at-risk subscribers (onboarding, training, site visits and relationship management)* Create customer feedback initiatives (i.e. distribute surveys, conduct focus groups) and use results to improve and implement customer-facing efforts.* Assist the User Experience team efforts.* Resolve complex customer service issues involving important external groups appropriately and competently.
A Bachelor’s Degree and 3 years to 5 years of experience or equivalent combination of education and experience is required. Experience in public speaking, facilitating and training strongly desired. Coursework or professional experience with fields of accounting, finance, economics is strongly desired. Knowledge of empirical finance research is helpful.
Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.
Special Requirements Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
Quick Link http://jobs.hr.upenn.edu/postings/38201
Posting Supplemental Questions
Required fields are indicated with an asterisk (*).
How did you hear about this employment opportunity?
Contacted by a Penn Recruiter
Referred by a Penn Employee
Referred by a friend or family member
Higher Education Recruitment Consortium (HERC)
Inside Higher Ed
Other Internet Advertisement
Other Social Media Site
Professional Affiliation/Trade Website
Diversity Association/Publication Website
Heard about it at a conference or career fair
Recruitment and/or staffing agency
What is your highest level of education completed?
Less than high school education
High School Diploma or GED
Vocational or Technical School
Associate's Degree or Two Year College
PHD/MD/JD or equivalent doctoral degree
How many years of experience do you have related to this position?
0 to 1 Year
1 to 2 Years
2 to 3 Years
3 to 5 Years
5 to 7 Years
7 to 10 Years
Over 10 Years