University of Pennsylvania CUSTOMER SERVICE REPRESENTATIVE in Philadelphia, Pennsylvania

CUSTOMER SERVICE REPRESENTATIVE Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button.

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Posting Details

Posting Details

Reference Number 93-29202

Posted Job Title CUSTOMER SERVICE REPRESENTATIVE

School Name Business Services

Org Parking

Posted to the Web 07/05/2018

Posted Job/Salary Grade 024

Employment Type Non-Exempt

Hours 40.00

Position Type Full Time

Position Schedule M-F, 8am-5pm

Months 12

Position Length Ongoing

Position End Date

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

School/Center Overview

The Business Services Division (BSD) supports the individual and collective needs of the Penn community by promoting a hospitable, customer-friendly campus environment through the provision of mission-critical services and essential operations. BSD’s mission is to provide high-quality service in a fiscally responsible manner. The Division is currently focused on three major initiatives: Revenue growth/retention through improved marketing efforts, extended services, and development of new distribution channels; driving productivity for the Division and its customers through the better use of technology, and enhancing service offerings through upgrades and expansions of facilities. http://cms.business-services.upenn.edu/

Duties

This position provides customer service for patrons of the Parking and Transportation Office, managing inquiries sent to the Office email inbox & acting as the primary point of contact for customers at the service window, via phone and email; answering questions regarding parking permits and commuter benefits. The incumbent processes enrollments (including data entry & reconciliation) & all customer administrative transactions; answers questions on process & policy; issues inventory; provides guidance on access and eligibility for University’s commuter benefits programs.This position assumes the responsibilities of the Assistant Director in his/her absence or as directed.

Qualifications

A High School Diploma or GED and 2 years to 3 years of experience or equivalent combination of education and experience is required. Associates degree preferred. 1 to 3 years of customer service experience required; Retail experience preferred. Attention to detail and time management required. Demonstrated ability to work in fast pace environment. Strong competency with MS Office & data entry & database management. Must be technically savvy with an ability to navigate multiple data bases. Demonstrated ability to identify variations & exceptions within business processes. Require natural learner with innate investigative tendencies. Experience managing multiple phone lines & email required. High level of verbal and written communication skills, including ability to interact effectively with a diverse range of institutional customers.

Affirmative Action Statement

Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

Quick Link http://jobs.hr.upenn.edu/postings/38329

Posting Supplemental Questions

Required fields are indicated with an asterisk (*).


  • How did you hear about this employment opportunity?

  • Jobs@Penn

  • Contacted by a Penn Recruiter

  • Referred by a Penn Employee

  • Referred by a friend or family member

  • Higher Education Recruitment Consortium (HERC)

  • Inside Higher Ed

  • Indeed.com

  • Other Internet Advertisement

  • Linkedin

  • Twitter

  • Other Social Media Site

  • Professional Affiliation/Trade Website

  • Diversity Association/Publication Website

  • Heard about it at a conference or career fair

  • Apple One

  • Recruitment and/or staffing agency


  • What is your highest level of education completed?

  • Less than high school education

  • High School Diploma or GED

  • Vocational or Technical School

  • Associate's Degree or Two Year College

  • Bachelor's Degree

  • Master's Degree

  • PHD/MD/JD or equivalent doctoral degree


  • How many years of experience do you have related to this position?

  • 0 to 1 Year

  • 1 to 2 Years

  • 2 to 3 Years

  • 3 to 5 Years

  • 5 to 7 Years

  • 7 to 10 Years

  • Over 10 Years

Applicant Documents

Required Documents

  • Resume

Optional Documents

  • Cover Letter