University of Pennsylvania CUSTOMER/CLIENT SUPPORT MGR in Philadelphia, Pennsylvania

CUSTOMER/CLIENT SUPPORT MGR Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button.

If you would like to bookmark this position for later review, click on the Bookmark link. If you would like to print a copy of this position for your records, click on the Print Preview link.

Bookmark this Posting | Print Preview | Apply for this Job

Posting Details

Posting Details

Reference Number 58-29231

Posted Job Title CUSTOMER/CLIENT SUPPORT MGR

School Name School of Veterinary Medicine

Org Ryan Veterinary Hospital

Posted to the Web 07/13/2018

Posted Job/Salary Grade 027

Employment Type Exempt

Hours N/A

Position Type Full Time

Position Schedule M-F, 8am-4pm, varied schedule

Months 12

Position Length Ongoing

Position End Date

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

School/Center Overview

The University of Pennsylvania School of Veterinary Medicine is a global leader in veterinary education, research, and clinical care. Founded in 1884, the School is a proud member of the One Health initiative, linking human, animal, and environmental health. http://www.vet.upenn.edu/

Duties

The Manager of Client Services reports to the Director of Hospital Operations. This position manages a complex operation for the Hospital Admissions and Emergency Services that is open 24 hours /7 days a week; handles 120 appointments daily for 13 clinical services with complex schedules. Manages and mentors 20+ frontline employees including hiring, firing, and performance management. Provides oversight and evaluation to work processes and the level of quality in customer service. Position is responsible for developing and improving workflow, developing and training for frontline practices to optimize the quality of service to hospital clients, and create client satisfaction, efficiency and consistency. Ensures optimal flow of client and clinical operations and improve the customer experience and real-time bill collection at time of checkout. Position works closely with Director of Operations and other areas of hospital leadership to successfully manage changes and demands of various hospital services. Position evaluates processes, including the current Information System that is in use. The Manager works closely with IT staff to enhance and develop a more updated IT system for electronic scheduling and payment collection process.

Qualifications

A Bachelor’s Degree and 3 to 5 years of experience or equivalent combination of education and experience is required.

Affirmative Action Statement

Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

Quick Link http://jobs.hr.upenn.edu/postings/38522

Posting Supplemental Questions

Required fields are indicated with an asterisk (*).


  • How did you hear about this employment opportunity?

  • Jobs@Penn

  • Contacted by a Penn Recruiter

  • Referred by a Penn Employee

  • Referred by a friend or family member

  • Higher Education Recruitment Consortium (HERC)

  • Inside Higher Ed

  • Indeed.com

  • Other Internet Advertisement

  • Linkedin

  • Twitter

  • Other Social Media Site

  • Professional Affiliation/Trade Website

  • Diversity Association/Publication Website

  • Heard about it at a conference or career fair

  • Apple One

  • Recruitment and/or staffing agency


  • What is your highest level of education completed?

  • Less than high school education

  • High School Diploma or GED

  • Vocational or Technical School

  • Associate's Degree or Two Year College

  • Bachelor's Degree

  • Master's Degree

  • PHD/MD/JD or equivalent doctoral degree


  • How many years of experience do you have related to this position?

  • 0 to 1 Year

  • 1 to 2 Years

  • 2 to 3 Years

  • 3 to 5 Years

  • 5 to 7 Years

  • 7 to 10 Years

  • Over 10 Years

Applicant Documents

Required Documents

  • Resume

Optional Documents

  • Cover Letter