University of Pennsylvania IT SUPPORT SPECIALIST A in Philadelphia, Pennsylvania
IT SUPPORT SPECIALIST A Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button.
If you would like to bookmark this position for later review, click on the Bookmark link. If you would like to print a copy of this position for your records, click on the Print Preview link.
Bookmark this Posting | Print Preview | Apply for this Job
Reference Number 87-29204
Posted Job Title IT SUPPORT SPECIALIST A
School Name Division of Finance
Org Financial Systems
Posted to the Web 07/03/2018
Posted Job/Salary Grade A
Employment Type Exempt
Position Type Full Time
Position Schedule 9-5
Position Length Ongoing
Position End Date
The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.
Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.
The Division of Finance is responsible for an array of centralized financial functions of the University. Our various departments are responsible for administrative services that support financial accounting and disbursement activities, research administration, external and internal investments, cash and debt management, risk management and student registration and financial aid. http://www.finance.upenn.edu/default.asp
Under limited supervision, provide primary/1st tier desktop support for various departments of the Division of Finance (including Student Registration and Financial Services) as well as the offices of the Executive Vice President, Investments, and Budget Management and Analysis, including installing, configuring and supporting PC hardware and software. Handle broad areas of computing and technology; support the use of Internet technology for financial systems; advise and assist users in the planning, selection and use of computing hardware and software; evaluate systems for hardware and software and recommend disaster recovery procedures; work directly with members of IT support team on a wide range of troubleshooting issues. Work with colleagues across the University and with local support providers in other departments to adopt and implement computing standards; evaluate and recommend future technologies to integrate into existing PC platforms; document and communicate recommended computing standards, support practices and policies. Must maintain the confidentiality of sensitive data. Maintain expert knowledge of Penn’s support information systems and computing technologies. Excellent interpersonal skills are essential.
A Bachelor’s Degree and 0 year to 1 years of experience or equivalent combination of education and experience is required. 2+ years of experience are preferred and Microsoft certification is a plus. Experience with increasing responsibility for supporting Windows desktop systems and software. Experience in an academic computing environment preferred. Ability to successfully manage multiple and competing priorities. Strong customer service orientation and a demonstrated ability to work with colleagues at all levels, including executives. Excellent interpersonal and communications skills, both oral and written. Ability to work independently and as part of a team.
Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.
Special Requirements Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
Quick Link http://jobs.hr.upenn.edu/postings/38305
Posting Supplemental Questions
Required fields are indicated with an asterisk (*).
How did you hear about this employment opportunity?
Contacted by a Penn Recruiter
Referred by a Penn Employee
Referred by a friend or family member
Higher Education Recruitment Consortium (HERC)
Inside Higher Ed
Other Internet Advertisement
Other Social Media Site
Professional Affiliation/Trade Website
Diversity Association/Publication Website
Heard about it at a conference or career fair
Recruitment and/or staffing agency
What is your highest level of education completed?
Less than high school education
High School Diploma or GED
Vocational or Technical School
Associate's Degree or Two Year College
PHD/MD/JD or equivalent doctoral degree
How many years of experience do you have related to this position?
0 to 1 Year
1 to 2 Years
2 to 3 Years
3 to 5 Years
5 to 7 Years
7 to 10 Years
Over 10 Years
- Cover Letter