University of Pennsylvania IT SUPPORT SPECIALIST SR in Philadelphia, Pennsylvania

IT SUPPORT SPECIALIST SR Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button.

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Posting Details

Posting Details

Reference Number 79-28466


School Name Division of Public Safety

Org Security Technology

Posted to the Web 06/25/2018

Posted Job/Salary Grade C

Employment Type Exempt

Hours N/A

Position Type Full Time

Position Schedule TBD

Months 12

Position Length Ongoing

Position End Date

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

School/Center Overview

At Penn Public Safety, our mission is to enhance the quality of life, safety and security of our community. We strive each and every day to earn the trust, confidence and respect of our community. This website provides an overview of some of the many services we offer to those living, working and visiting Penn’s campus.


Management of the physical and virtual server infrastructure; installation, maintenance, and security of all servers, configuration and management of firewalls, network switches, intrusion detection mechanisms to secure IT infrastructure; development of technology solutions to advance the objectives of the Division of Public Safety; support other DPS IT staff and service as tier 2 escalation point for IT infrastructure troubleshooting; working with identified partners to ensure that technology solutions are appropriate and functional within the university; perform regular system administration tasks such as: backup/restore, server monitoring, patch management, system documentation, and recommendation of new technologies for implementation; and supervision of one direct report, IT Support Specialist Jr. The Divisional IT Support Specialist, Sr. will support the Critical Infrastructure IT Support Specialist, Sr. in collaborating with our contracted partners and the Security System Administrator’s in maintaining and supporting the electronic security infrastructure including CCTV, access control, burglar alarms, emergency phone systems, and related security technology systems, emergency telephony, land mobile radio, mobile data terminals, and proprietary dispatch and police software.


Experience with the following technologies: Windows Server 2003, 2008, 2012, VMware vSphere, VMware ESX, VMware vcenter, windows 7, Microsoft SharePoint, Symantec Endpoint Protection, SQL Server, Group Policy, Microsoft IIS, Cisco Firewalls, Juniper Firewalls, Dell Switches, Exchange 2010, Numara Footprints, Barracuda Web Filter, Video Management systems, access control systems – experience with Software House C-Cure and Genetec Security Center a plus.Excellent oral and written communications skills and the ability to interact with DPS personnel at all levels is required. Must be able to handle multiple projects simultaneously, at times with strict deadlines. Must work well both as part of a team as well as independently. Excellent analytical skills and ability to learn new technologies are required. Must be physically able to lift 50 lbs. and move about actively. Must be able available to provide 24 hour hardware and software support for the DPS Information and Security Technology infrastructure as needed.A bachelor’s degree is required and 3-7 years of experience or equivalent combination of education and experience. Certification in Genetec, Software House C-Cure, Comp TIA Network+, and Microsoft server products a plus.This position is classified as essential personnel (24 hours/7 days), which may require weekends; must be willing to work on-call. Must successfully pass a criminal background check. Must sign a confidentiality statement. The University of Pennsylvania is an EOE. Minorities / Women / Individuals with disabilities / Protected Veterans are encouraged to apply. The University of Pennsylvania is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, creed, national or ethnic origin, citizenship status, age, disability , veteran status, or any other characteristic protected by law.

Affirmative Action Statement

Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

Quick Link

Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

  • How did you hear about this employment opportunity?

  • Jobs@Penn

  • Contacted by a Penn Recruiter

  • Referred by a Penn Employee

  • Referred by a friend or family member

  • Higher Education Recruitment Consortium (HERC)

  • Inside Higher Ed


  • Other Internet Advertisement

  • Linkedin

  • Twitter

  • Other Social Media Site

  • Professional Affiliation/Trade Website

  • Diversity Association/Publication Website

  • Heard about it at a conference or career fair

  • Apple One

  • Recruitment and/or staffing agency

  • What is your highest level of education completed?

  • Less than high school education

  • High School Diploma or GED

  • Vocational or Technical School

  • Associate's Degree or Two Year College

  • Bachelor's Degree

  • Master's Degree

  • PHD/MD/JD or equivalent doctoral degree

  • How many years of experience do you have related to this position?

  • 0 to 1 Year

  • 1 to 2 Years

  • 2 to 3 Years

  • 3 to 5 Years

  • 5 to 7 Years

  • 7 to 10 Years

  • Over 10 Years

  • Are you able to work independently with limited direct supervision in a self-motivated and self-directed manner, and are you also able to demonstrate working successfully as a member of a team?

  • Yes

  • No

  • Do you have any advanced knowledge or certifications in virtualization technology, windows server infrastructure, or storage solutions?

  • Yes

  • No

  • Do you have any previous experience working in a law enforcement or other 24/7 environments?

  • Yes

  • No

  • Do you possess strong organizational skills; the ability to work on multiple tasks/projects; and demonstrated ability to adapt to frequent change?

  • Yes

  • No

  • Are you willing to be on-call and carry a cell phone as part of an on-call rotation?

  • Yes

  • No

Applicant Documents

Required Documents

  • Cover Letter

  • Resume

Optional Documents