University of Pennsylvania SENIOR RESIDENTIAL SERVICES MANAGER in Philadelphia, Pennsylvania

SENIOR RESIDENTIAL SERVICES MANAGER Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button.

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Posting Details

Posting Details

Reference Number 95-29529


School Name Residential and Hospitality Services

Org Residential Operations

Posted to the Web 08/09/2018

Posted Job/Salary Grade 025

Employment Type Non-Exempt

Hours 40.00

Position Type Full Time

Position Schedule Mon - Fri 8 am - 5 pm; occasional w/end & pm

Months 12

Position Length Ongoing

Position End Date

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

School/Center Overview

Residential & Hospitality Services (RHS) provides essential 24/7 services for the University of Pennsylvania, comprising student housing, residential and campus dining services, conference and event services, University Club operations, and services for those seeking off campus housing. RHS responsibilities include administering housing-related services to 11 College Houses and Sansom Place (graduate and undergraduate housing) across campus, working with other partners to provide students and guests with services that support living and learning in the University residences; and overseeing numerous food operations and dining services to ensure delivery of consistent, high-quality food to a diverse on-campus clientele through a wide variety of venues.


The Senior Residential Services Manager (Sr. RSM) will have full responsibility for management of up to 2 Information Centers. Plan, implement, staff and manage front line resident and guest services operations to customers at the Quadrangle or Sansom Place. Through scheduling and supervision of A-5 and temporary staff, the operation will open 7 days/week, 24 hours/day, including holidays. The Sr. RSM will oversee and implement documentation, communication and customer service delivery processes and controls for keys, guest access, life safety systems and general resident and guest support. The Sr. Residential Services Manager will be expected to develop positive working relationships with colleagues and critical stakeholders, e.g. College Houses and Facilities Services, maintaining ongoing communications regarding services, activities and events in those buildings. The Sr. RSM will assist in planning and implementing improvements and special projects in delivery of services. The Sr. RSM will be considered University essential personnel and will have the autonomy to make daily decisions in order to provide better service and to meet the needs of their customers.


BA/BS degree and 2 to 3 years of relevant experience preferred, or equivalent combination of education and experience. Excellent decision-making, ability to work independently with limited supervision, knowledge of office procedures and equipment required; demonstrated ability to manage multiple projects simultaneously; competency with computer applications essential: word processing, spreadsheet, database, web applications required; excellent written, organizational & verbal communication skills required; must have the ability to handle sensitive material & information confidentially; judgment & professionalism are necessary; ability to work as a team player & help provide support during housing and conference events and/or activities when necessary; supervisory experience necessary. Interest in working in a diverse University setting with much student contact. Must be comfortable standing, stretching, lifting 25-30 lbs when needed. Must be able to work a flexible schedule including evening, weekends, and holidays.

Affirmative Action Statement

Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

Quick Link

Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

  • How did you hear about this employment opportunity?

  • Jobs@Penn

  • Contacted by a Penn Recruiter

  • Referred by a Penn Employee

  • Referred by a friend or family member

  • Higher Education Recruitment Consortium (HERC)

  • Inside Higher Ed


  • Other Internet Advertisement

  • Linkedin

  • Twitter

  • Other Social Media Site

  • Professional Affiliation/Trade Website

  • Diversity Association/Publication Website

  • Heard about it at a conference or career fair

  • Apple One

  • Recruitment and/or staffing agency

  • What is your highest level of education completed?

  • Less than high school education

  • High School Diploma or GED

  • Vocational or Technical School

  • Associate's Degree or Two Year College

  • Bachelor's Degree

  • Master's Degree

  • PHD/MD/JD or equivalent doctoral degree

  • How many years of experience do you have related to this position?

  • 0 to 1 Year

  • 1 to 2 Years

  • 2 to 3 Years

  • 3 to 5 Years

  • 5 to 7 Years

  • 7 to 10 Years

  • Over 10 Years

Applicant Documents

Required Documents

  • Resume

Optional Documents

  • Cover Letter